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IT Help Desk Technician

Under the general direction, guidance and supervision of the Director of Technology, the IT Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The incumbent is responsible for overseeing, monitoring and performing hardware repairs on student/faculty laptops. This includes ordering and monitoring part orders and ensuring repairs are completed and properly documented on a timely basis. The candidate will also assist with the development of end user training materials or documentation, as directed, and update and monitor pertinent documentation for Service Desk staff. The candidate will follow up with the appropriate person(s) involved on any open tickets or outstanding issues.
 
Candidates should meet the following minimum qualifications:
  • Associate’s degree in related field with two years experience in a help desk or systems administration environment or equivalent experience.
  • Ability to discover and resolve hardware and software issues efficiently and accurately.
  • Working knowledge and troubleshooting skills of Microsoft products, such as operating systems and office.
  • Working knowledge and troubleshooting skills of Google products, such as Drive, Docs, Sheets, Gmail and Slides
  • Fundamental knowledge of LAN and WLAN switching technologies.
  • Excellent customer service skills required
  • Ability to translate technical terms into non-technical language
In addition, the successful candidate will have:
  • Ability and willingness to undertake new responsibilities/tasks that enhances the effectiveness of the IT department either by assignment or self awareness of current needs
  • A positive, open and generous attitude
  • Experience with Canvas administration or similar LMS
  • A passion for technology in education
  • Excellent oral and written communication skills
  • Ability to operate effectively in a fast paced, high stress environment
  • A commitment to the work and mission of the school
  • Working knowledge and troubleshooting skills of Windows based operating systems including but not limited to Windows 7 and above and well as Windows Server 2008 and above
  • Working knowledge of instructional technology such as Smartboards and web 2.0 tools.
  • Ability to manage relationships (with students, parents, alumni, staff, and faculty) with integrity and discretion
Interested candidates should email their resume to trogers@sja1840.org.

Overview

St. Joseph’s Academy is a college preparatory school in Frontenac, Missouri sponsored by the Sisters of St. Joseph of Carondelet with a student enrollment of over 550 and 90 faculty and staff. Founded in 1840, the mission of the Academy is to provide quality Catholic education for young women in an environment that challenges them to grow in faith, knowledge, and respect for self and others. Our community expects these young women to make a profound impact in the world. St. Joseph’s Academy is committed to developing “Values-Driven Women Leaders” and promoting the school’s motto, “Not I, But We.”

St. Joseph’s Academy is an Equal Employment Opportunity employer. It is our policy to provide equal employment opportunity to all individuals, consistent with federal, state, and local Equal Employment Opportunity law. St. Joseph’s Academy will not discriminate against any qualified employee or job applicant with respect to any terms, privileges, or conditions of employment on the basis of physical or mental disability. The school will make reasonable accommodations for qualified individuals with known disabilities, provided that the individual is otherwise qualified to perform the essential functions of the job and unless doing so will result in any undue hardship on the school. These policies apply to all phases of the employment relationship, including hiring, job assignment, compensation, promotion, transferring, discipline, reduction in force, termination, and access to benefits and training.
St. Joseph’s Academy is a private, Catholic high school for girls in St. Louis, Missouri, sponsored by the Sisters of St. Joseph of Carondelet. Our mission is to provide quality Catholic education for young women in an environment that challenges them to grow in faith, knowledge, and respect for self and others. Our community expects these young women to make a profound impact in the world.

St. Joseph's Academy

2307 South Lindbergh Boulevard
St. Louis, MO 63131
Phone: 314-394-4300
Fax: 314-965-9114
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